Packaging
All orders are shipped in generic, discreet packaging for customer privacy.
Shipping Time
Most products ship the same business day the order is placed from the closest distribution center. You can expect your order to be shipped in 1-2 business days. Delivery time is in business days, excluding weekends and holidays.
Standard shipping rates are as follows:
Orders under $50 = $9.95
Free Shipping on all orders over $50*
* Free shipping threshold on orders does not include sales tax.
Order Tracking
Once your order is shipped, My Care Supplies will e-mail you a shipping confirmation with a tracking number. You may also log in to your account by clicking “My Account” on the top right corner of any page. When you select “Order History” you will have access to track your order and view previous orders.
If you know your tracking number and would like to track your order directly from the carrier, please refer to the links below:
UPS
Tracking number begins with “1Z”
OnTrac
Tracking number is 15 characters with the first one being a letter,
followed by 14 numbers
FedEx
Tracking number is 12 digits long in this format: XXXX XXXX XXXX
Lone Star Overnight
Tracking number is 8 digits long and begins with “SK”